Privacy Policy

Effective date: 04/12/2022

SpeelVibe (hereinafter "we" or "us") cares greatly about your privacy. We only process data necessary for our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of our website and the services provided thereon. In this document, you will find information on what data we collect, for what purpose, how we store and protect your data, with whom we share data, and what your rights are.

About data processing

Webshop software – Shopify

We use Shopify as our webshop platform. Your personal data is shared with Shopify to provide technical support. Shopify does not use your data for other purposes and adheres to strict security standards (including SSL encryption). Your data may be processed in the US in accordance with the EU/US Privacy Shield.

Web hosting – Hostnet

Our web hosting and email are provided by Hostnet. They process your data on our behalf and do not use it for their own purposes. Hostnet has taken appropriate measures against loss and misuse.

Email traffic – Hostnet

We use Hostnet for email. This party does not have access to our mailboxes and employs strict security measures.

Payment processing

We use the following payment platforms:

These processors receive your name and address details and payment data. They only use this data for processing your payment and take appropriate security measures. Data may be shared with third parties, solely for the purpose of improving their services, and will not be stored longer than legally permitted.

Shipping and logistics

We share your name and address details with logistics partners solely for the delivery of your order:

These parties use your data only for the purpose of carrying out the delivery.

Invoicing and accounting

E-boekhouden.nl
We use E-boekhouden for our financial administration. Data such as name and address and order details are securely stored and treated confidentially.

External sales channels

Bol.com and Amazon
When you order through these platforms, we receive the necessary data from them to process your order. We handle this data confidentially.

Purpose of data processing

We only use your data for:

We never use your data for unsolicited marketing. Automatically collected data (such as IP address, browser) is only used to improve our services.

Retention periods

Your data will be stored as long as you are a customer. After your last order, we will retain your data for a maximum of two years, unless a legal retention period (such as for invoices) requires otherwise.

Your rights

You have the right to:

For a request, please contact our privacy contact person using the contact details at the bottom of this document. We will respond within 30 days.

Cookies

Our website uses cookies. If third-party cookies are used (for example, for analytical purposes), this will be stated in this declaration.

Changes

We reserve the right to amend this privacy policy. The most recent version is always available on our website. In case of significant changes, you will be informed by email.

Contact details

klantenservice@speelvibe.nl
Contact person for privacy matters: Jaouad Zahr